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Capabilities – Think Loyalty.

U.S. Households belong to an average of 14 different Loyalty programs, but only 6 are actively used.

We offer a specialty group of established professionals dedicated to building and optimizing Loyalty programs that actually drive engagement with your Brand. We leverage customer data (audience attributes, behaviors and preferences) to create relevant, meaningful and results-driven communications that build the lifetime value of your customers.

We are confident that after reviewing your current program we can offer solutions that improve upon your current execution. Let us show you how to win over the hearts and minds of your customers all over again with an effective, reinvigorated, data-driven Loyalty program.
  • New customer welcoming and on-boarding
  • Loyalty card issuance & membership fulfillment
  • Life-event & activity trigger marketing
  • Life-style product cross or up-sell campaigns
  • Ongoing reward marketing
  • Membership program upgrades
  • New customer acquisition through predictive modeling
  • Reactivation campaigns

There are 1.8 billion loyalty program memberships in the U.S.
The cost to acquire new customers is 5x to 8x higher than the cost to retain existing ones.


Make your communications count.

Loyalty Process Chart (PDF)


Loyalty Process

 

Loyalty Brochure (PDF)

 
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